Online mediation
Our online mediation service allows the parties to take part remotely, without travelling to a mediation venue.
How it works
Once the parties have agreed to mediate and a date has been fixed, each participant receives the relevant information and the details for joining the online meeting.
The mediation is held by secure video conference and follows the same structure as a mediation in person: an introduction, an opportunity for each party to explain their position, and facilitated discussion and negotiation. Depending on the circumstances, the mediator may meet the parties together, separately in private sessions, or both.
Online, in person or both
Depending on the circumstances, mediation may be conducted:
- Online by secure video conference
- In person
- Through a combination of online meetings and meetings in person
The right format depends on the dispute, the parties and practical considerations, and is agreed before the mediation.
Parties in different countries
Where the parties are in different jurisdictions, mediation offers a flexible forum for confidential negotiation. Our international memberships and experience support an approach that takes account of different legal, cultural and commercial environments.
When you contact us, please let us know if the parties are in different countries or time zones, so that suitable arrangements can be discussed.
Preparing for an online session
To help the day run smoothly, please make sure you have:
- A private room where you will not be overheard or interrupted
- A reliable internet connection and a computer or tablet with a camera and microphone
- Any documents you may want to refer to
- Access to anyone whose approval is needed to agree a settlement
- The full scheduled time free of other commitments
Confidentiality
Confidentiality is a fundamental feature of mediation, subject to the applicable agreement, law and professional obligations. The specific arrangements are explained to the parties before the mediation begins.
Please do not send highly sensitive or confidential documents by ordinary email until appropriate arrangements have been confirmed.
Considering mediation?
Contact us to discuss your dispute and whether mediation, online or in person, is likely to be suitable.