How mediation works
Mediation is a voluntary and confidential process in which an independent mediator helps the people involved in a dispute to communicate, negotiate and explore possible solutions. The mediator does not impose a judgment or decide the dispute.
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Initial enquiry
Contact us to discuss your dispute and whether mediation may be appropriate. We will explain the process, discuss the practical arrangements and answer any initial questions.
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Appointment
Once the parties agree to mediate, the mediator is appointed and a suitable date and format are agreed.
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Preparation
The parties may provide relevant information or documents before the mediation. This helps the mediator understand the background, so that the day itself can focus on the key issues.
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The mediation
The mediation normally begins with an introduction and an explanation of the process. Each party may then explain their perspective before the mediator facilitates discussion and negotiation.
Depending on the circumstances, the mediator may meet the parties together, separately in private sessions, or both.
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Exploring solutions
The mediator helps the parties identify their interests, priorities and possible options. The aim is to move beyond fixed positions and find solutions that the parties themselves consider acceptable.
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Resolution
If an agreement is reached, the terms can be recorded in an appropriate form. If no agreement is reached, the parties keep their rights and remain free to pursue any other options available to them.
Confidentiality
Confidentiality is a fundamental feature of mediation, subject to the applicable agreement, law and professional obligations. The specific arrangements are explained to the parties before the mediation begins.
Online or in person
Depending on the circumstances, mediation may take place in person, online by secure video conference, or through a combination of the two. The appropriate format depends on the dispute, the parties and practical considerations.
Important information
Mediation is a dispute resolution process. The mediator does not act as a legal representative for any party and does not give legal advice.
Parties may wish to take independent legal advice on their own circumstances and on any proposed settlement.
Confidentiality and the terms of the mediation are explained and agreed as part of the mediation arrangements.
Considering mediation?
Contact us to discuss your dispute and whether mediation, online or in person, is likely to be suitable.